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In case of an emergency, you need rapid help and the following options are available:

• During your first visit to CIO, you will receive a card from our Patient Navigators with all important contact numbers on it. During business hours you can contact the Patient Navigators under the following telephone numbers:
  Patient Navigators Köln: +49 221 / 478-87660
  Patient Navigators Bonn: +49 228 / 287-15332
• If your treatment includes a palliative care physician he/she will also give you a card with important contact numbers on it. 
• Should you require help outside your family doctor’s or CIO’s consultation hours, please contact our after hours emergency unit. The central emergency unit is open 24 hours a day, seven days a week.
  Emergency Unit Köln:
  Bettenhaus (Main Building), Level 01A
  » Plan of site
  Emergency Centre Bonn:
  Bettenhaus 1 (Department of Surgery)
  Telephone: +49 228 / 287-12000
• The EMERGENCY TELEPHONE NUMBER 112 applies to all countries of the European Union.
• Medical Emergency Services (MES): Telephone +49 1805 / 044100. Here you receive information about doctors in private practice whom you can contact after normal consultation hours.
• Should the MES admit you to a hospital near your place of residence, your treating doctors can request all relevant information through the Pilots.